07-12-2020 03:42 PM - edited 01-05-2022 12:25 PM
07-12-2020 11:29 PM - edited 07-12-2020 11:30 PM
As others mention, you can try again tomorrow.
BTW have you tried both methods to redeem your voucher?
1. online via self-serve account
2. by calling 611 on your phone
07-12-2020 04:34 PM
@FatimaSilveira some vouchers take up to 24 hours to activate. The password is usually a 12 digit number on the receipt
You can enter it via the one time payment option in your self service account.
If this fails take a snapshot of your voucher, contact the moderators and ask them to add it for you and apply payment if applicable. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
07-12-2020 04:30 PM - edited 07-12-2020 04:30 PM
@FatimaSilveira wrote:try to enter voucher number and say invalid
@FatimaSilveira hi some vouchers take up to 24 hours to become activated depending on where they where purchased, try again in a few hours
07-12-2020 04:27 PM
try to enter voucher number and say invalid
07-12-2020 03:45 PM
More details are needed. Is your account status active or suspended? Are you on autopay? Paying via credit card or voucher?
Here are some resources:
https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options
07-12-2020 03:45 PM - edited 07-12-2020 03:45 PM
@FatimaSilveira please elaborate a little. Why cant you pay your bill? Thanks.
07-12-2020 03:44 PM
@FatimaSilveira you can pay your bill with a voucher or cc in your self serve account or by dialing *611