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unable to make or receive phone calls

Great Neighbour / Super Voisin

I am unable to make or receive phone calls.  When people call me they either get "call failed" or it goes directly to my voicemail.  My account is in good standing.  I have tried rebooting my phone.


Good Citizen / Bon Citoyen

me too

Mayor / Maire

@michellebanks  @mamabear_5 


So, you both checked My Account showing account status : Active?


And on your phone , does it show any error on top like "No Sim", "Sim not provisioned", "No Network"?  Dos it show any network bars?


First try to reboot the phone once and test again


If still fail, try to reseat your SIM (power off the phone, remove the sim for a minute before putting everything back and power on), then try outgoing and incoming calls again


If still fail, and you have another phone around, try to  put your PM SIM card there

Good Citizen / Bon Citoyen

Phone was working fine at 7:50 then was unable to make a call. when people call me it goes directly to voicemail. Currently when i try to call it just starts counting for active call but there is no ring, no nothing

@mamabear_5   which area you are at? 

There were posts earlier this morning about issue in Northern Ontario.  But there is no official outage according to Telus page


Try what I suggested above.



On top of those, also  try to change your Preferred network to 3G Only and see if it helps

Good Citizen / Bon Citoyen

Im in Alberta, Stony area


Mot likely it is temporary service outage.

You can check it here:

Good Citizen / Bon Citoyen

AB, SE of Calgary here. Does your account say "Plan expired"? I'm having the same issue and my account says that, despite a payment going through yesterday.

Great Neighbour / Super Voisin

Tried all that but still having problems.  Starting to think its a wider issue with Telus as I've just heard from a few other people they've noticed lost calls and poor service for the last few days.

@michellebanks   if none of those suggestions work, open a ticket with PM and have them to confirm if there is any problem with your account or any network issue in our area


1. If you have access to My account: At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there