Hello, I bought SIM on Tuesday (2 days ago) but I still cannot receive any incoming phone call. Also no any text inbound outbound. Port from BELL to Public Mobile is not working. Could you kindly help?
@Anjin a very important process with porting is to reply a text from your old provider (BELL) to approve the porting within 90 mins. Did you do that?
There is a number you can reach out to talk to live support for Porting status. I will message you via your Community inbox. Check there, envelope icon on top right
If you didn’t leave your Bell SIM in your phone and reply with YES to the text confirming your are porting your number from Bell to PM. Note, you have 90 minutes to reply back or the porting is incomplete but your Bell SIM should still work.
If you missed this very important step. You will need to contact a CS_Agent to restart the porting process by creating a ticket through SIMon Chatbot or private message on this Community page.