So, you both checked My Account showing account status : Active?
And on your phone , does it show any error on top like "No Sim", "Sim not provisioned", "No Network"? Dos it show any network bars?
First try to reboot the phone once and test again
If still fail, try to reseat your SIM (power off the phone, remove the sim for a minute before putting everything back and power on), then try outgoing and incoming calls again
If still fail, and you have another phone around, try to put your PM SIM card there
@michellebanks if none of those suggestions work, open a ticket with PM and have them to confirm if there is any problem with your account or any network issue in our area
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there