unable to complete my phone set up on the app

[annagraham]

I tried to set up a new account last night. registered an account, paid the $45 on my visa. and was unable to complete my phone set-up through the app. the app kept cltiching and opened a blank page. I tried multiple times to reload and update the app with no luck.

in the meantime i lost my existing phone number. very frustrated

[slusagm]

you need to tell us more. what issue and what you have done 

[Nimsay]

Thank you 

I'm having the same issue 

[esjliv]

@annagraham - have you gotten this figured out? When you call 611 from your phone (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) does Public Mobile recognize you have an account?

If there is no record of an account, maybe this team can help with the activation.  Click this link to use the: Public Mobile Online Activation Assistance

[Handy1]

@hTideGnow  Then you’re going to need support to step into help . 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

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@annagraham wrote:

I set my other phone minutes before and no issues. Iphone 11

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HI @annagraham could be a system problem.

but you started the activation on the browser? or you started using the app?

[annagraham]

I set my other phone minutes before and no issues. Iphone 11

[Handy1]

@annagraham  do you have a another phone you can use to try and download app and complete the activation . If no luck please submit ticket with support to help 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI@annagraham 

please try to uinstall the app and reinstall and try again

if that does not work, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437