08-26-2023 10:13 PM - last edited on 09-02-2023 11:47 AM by Dunkman
i had shaw mobile and yestauday switch to public mobile.
i did not know number transfer authorize text was there and i passed 90 min and now didnt transfer well.
today i have problem with phone receiving. also i used e sim and i can not make a support ticket some how.
and I can not connect with support.
i am stuck now. for now i am still using shaw sim card and can talk.
I talked shaw mobile and they told me that public mobile needs an open port and shaw can transfer and they close the port.
so i have to contact the authorization again but cannot reach to support agent.
please help me how can i contact support?
Solved! Go to Solution.
08-26-2023 11:17 PM
Go to your account, then profile. There should be a "transfer your phone" to port your previous number to public mobile. You will receive a text from Shaw Mobile that they have received your approval.
08-26-2023 10:17 PM
thank you i will call them tomorrow
08-26-2023 10:16 PM
thank you i will try
08-26-2023 10:14 PM
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-26-2023 10:14 PM
HI @Takuya
yes, your transfer was not completed
You can talk to the porting helpdesk tomorrow and they will re-initiate the port for you (sorry, it's close for today already). I will message you the phone # to your Community inbox. Check and call tomorrow morning