Issue with Confirmation SMS for Account Transfer from Public Mobile to Koodo

[Maykulino]

I am transferring my account from Public Mobile to Koodo, but I am not receiving the confirmation message to transfer, could you help me?

I'm in the process of transferring my account from Public Mobile to Koodo. However, I'm encountering an issue with the confirmation step. Koodo is ready to receive the transfer, but I am not receiving the SMS confirmation message from Public Mobile to authorize the transfer.

I've already completed the setup on Koodo's side, but without receiving the confirmation text, I'm unable to finalize the transfer. Is there any alternative method to confirm the transfer, such as email or another form of verification? I've checked my phone settings and everything seems in order, but the message still hasn't come through.

I would really appreciate any advice or help on how to resolve this issue as soon as possible!

Thank you in advance.

[Handy1]

@Maykulino  is your public mobile account still active . It’s should be to approve the transfer . But with PM /koodo / Telus all the same you can ask support if the can verbally approve the transfer 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

call Koodo porting team and check.  I can't post the number here, but I will message you to your community inbox

[hTideGnow]

hi @Maykulino 

you should first ask Koodo support to resend the port request.  And since Koodo and PM both owned by Telus, Koodo can help quicker

but if you want PM support to check , please submit them a ticket using this  link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437