tracking SIM

[Kicia]

Can you, please, track my SIM card? The order number is: 344598

[hTideGnow]

hi @Kicia you did the right thing to start with the Community first.  Hope you get the answer you need, find out how to get to support to track orders  🙂

[esjliv]

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@Kicia wrote:

Oh dear, I am not sure if I know what I am doing here. Whom am I writing to in these posts? Thank you for the guidance, anyway.

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@Kicia  - please know that when you are posting in the Community forum you are communicating with customers and members like yourself here. @Handy1 and @hTideGnow  have provided you with links to contact Public Mobile customer support agents (CSA).

If you ordered the SIM card over 10 working days ago, then i'd suggest to submit a ticket to CSA.

[Handy1]

LOL @Kicia  we are just customers like you trying to help 

[Kicia]

Oh dear, I am not sure if I know what I am doing here. Whom am I writing to in these posts? Thank you for the guidance, anyway.

[Handy1]

@Kicia  

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[hTideGnow]

hi @Kicia pm sim can take 3 weeks to come. when did you order?

for tracking,  please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437