It says welcome to my New profile!

[JimRockford_PI]

Why new? And, my old one? I was active here on my old profile and might even have some reward points for participation. Where did all that go?

[JimRockford_PI]

They said I have a new rank. No, thanks. I want my old rank back. 🙂

[hTideGnow]

hi @JimRockford_PI what was your old profile? 

with your participation now, you have some rewards with this account too, I think 🙂

[Anonymous]

@JimRockford_PI    Hmm...shouldn't you have done some sleuthing first?  😊

[JimRockford_PI]

Well, I thought for a moment that all was well. All my private messages are gone! I don't want their new cottonpicking profile. 🙂 I want the old one back, or at least, all the content from it.

[LitlLdy]

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@JimRockford_PI wrote:

Why new? And, my old one? I was active here on my old profile and might even have some reward points for participation. Where did all that go?

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@JimRockford_PI , I was very lucky to still be able to login to my profile & not lose it like many did!

[Handy1]

@esjliv  yes your absolutely right and I was adding support to the response , and was told not too , so I just give the thread in these cases now … hopefully it gets fixed soon 

[JimRockford_PI]

Did they drop the ball on this one?!! Really!

[esjliv]

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@Handy1 wrote:

@JimRockford_PI  sounds like your one of these folks bravo the post , and support will work with you 

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

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@Handy1 interesting way to get support eh? How long are they going to be monitoring this I wonder? 

What is someone just bravoed the post, just because, but didn't have the issue...like I see some members posted they did.

[JimRockford_PI]

Thank you.

[Handy1]

@JimRockford_PI  sounds like your one of these folks bravo the post , and support will work with you 

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

[esjliv · Accepted solution]

@JimRockford_PI - there were issues apparently with others too. Here is an announcement about it:

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

If you want to inquire with Public agents submit a ticket and ask about it.

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get two methods to Contact a Customer Support Agent with Public Mobile.