three accounts can’t access 2

[aavenger]

i have my number my wife’s and my parents,my parents is about to expire 

because i need to change credit card..I have made multiple attempts to change pass and login to update visa which expired now it says too many attempts…totally frustrated!  

[Korth]

@aavenger 

When you're done with one account, close it, clear browser cache and cookies, close the browser, open the browser again, login to another account. It might be easier if you just use a different browser for each account.

Also make sure any scriptblocker extensions (like Ghostery) are disabled for the site, just to be sure.

[pmva]

@aavenger along with these other suggestions make sure your browser hasn't cached the password for one of your accounts and pre-filling the password field.  I could see the browser getting confused and pre-filling the password for 1 account correctly and the other 2 and using the password from the first.  If you're sure you know the passwords make sure you're typing them yourself.

[hairbag1]

@aavenger 

log in to each account on a laptop, but first use incognito mode.

[softech]

@aavenger 

no worry about the too many attempts, close the browser and relaunch and you can try again

as to 3 accounts and you can't access 2, as you probably know, one email for one account, so, you would have used 3 different emails  to login.  You can use the Reset Password link there and put in all the possible email addresses and see if any of those got the reset password email

If that does not work, PM supports are your friend, please engage them:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there