temporaty cancelling the service

[ivcapivca]

Hey there, i need to cancel my service for about 6 months, what are my options? Thank you 

[Metal1967]

@dust2dust  And a new customer will read that version..😬.. not likely.. all good .. .. the condensed version disappeared…

[dust2dust]

@Metal1967- It's a very condensed version of the excellent detailed post from softech.

Adding -@ivcapivca - You absolutely have to resume or pay again before the 90 days. Otherwise you will kill the sim and lose your number and any rewards or points.

[ivcapivca]

how long is this suspending going to work ? do I have to activate it withing 90days too? 

[Metal1967]

@dust2dust  Most new people can barely sign in to their account.. I get the meaning.. they won’t….

[dust2dust]

Lost/stolen is a function in the account to suspend the account yourself.

[softech]

@ivcapivca   it's an option under Quick Link on the top right after you login to My Account.  This will manually suspend the account

[ivcapivca]

what is lost/stolen? 

[dust2dust]

@Metal1967- Why the grimace? Pay. 30 days of paid service. It suspends. 90 days of suspension. Equals 120 days. Pay every 115 days.

[softech]

@ivcapivca   If you change the plan on renewal date but at the same time, disable pre-Authorized payments, you will be good.

If you have some rewards and Available Fund, it is actually better to disable the account manually using Lost/Stolen on the day before you leave

[Metal1967]

@dust2dust 115 days.. good advice 😬.. 

[ivcapivca]

Thank you softech, that is what I was thinking too...

there are 2 options for changing the plan....change the plan now, or change the plan on renewal date. If I will choose the renewal date, payment will not go through, is it gonna be valid? 

[softech · Accepted solution]

@ivcapivca 

 PM only allows the account to be suspended for 90 days or your account will be permanently closed and you will loss the number

So, your option is to temporary suspend the account and reactivate for 30 days before the 90 days deadline

Here is what you can do (assuming your Available fund = $0)

1.  First, change plan to $15 plan (to reduce the cost to keep you number)
2.  Then disable pre-Authorized payment from Payment page
3.  On the next renewal date, since pre-authorized payment is disabled, it won't be renewed.   
         Make note of that day 1 of the suspension date
4.  VERY IMPORTANT.   Come back at around 85th days after the first date of the suspension to make a manual payment to renew the account for 30 days.  You have changed to $15 plan, so, it will just cost you $15 for those 30 days.  After you make the payment, make sure you see clearly that the account status is changed to ACTIVE.  If not, you will either have to open ticket with PM support or come and seek help here
5.  Make note of that date, again, the account will be active for 30 days only and will be suspended again after the 30 days.  Make note of the date it got suspended again
6.  As autopay is disabled, it won't renew after those 30 days.
       I hope you will be back by then. You just need to change the plan back to the one you want and then reactivate
      If you still not back to Canada by the end of that 90 days, then come back NO LATER than 85th date and repeat from step 4 again

[dust2dust]

1. Stop paying and make new account when you need it again.

2. Pay every 115 days to keep the account alive.

Adding - oh of course - 3. keep paying every 30 days

[Outdoorsman]

@ivcapivca hi as for  suspending your service it can only be done for 90 days and then account is closed permanently after about 85 days you would need to make a payment on the lowest plan that will get you to six months

[Metal1967]

@ivcapivca  After 90 days service is gone .. downgrade plan.. .. use lost stolen..  remember the 90 day thing…..