Community

animesh12 · ‎04-20-2019

i would like to know why my account has been suspended, also i am unable to renew my plan online how can i do that

stonechucker · ‎04-20-2019

You can not be on a 30 day plan if your next renewal is July 18th.

Please post a screen shot of your overview page, and your payment history for the last 90 days, hiding any personal information.

With this information, the community may have a resolution for you quickly.

Pizzaeh · ‎04-20-2019

@animesh12 wrote:
i am on a 30 dollar/ month plan
the available balance is 0 dollars
due date is 18 july
and i need to make the payment before today midnight in order to re-start my cycle

@animesh12 Send a private message to the moderators and explain the situation. To send a private message to the moderators click here. Response time is between 1 to 48 hours. While you're waiting for their reply, you can make a payment to your account to cover the 90 day cycle based on what you've described. Good luck.

Moderator hours:

Weekdays 8am to 12am (eastern time)

Weekends 8am to 10pm (eastern time)

animesh12 · ‎04-20-2019

i am on a 30 dollar/ month plan

the available balance is 0 dollars

due date is 18 july

and i need to make the payment before today midnight in order to re-start my cycle

computergeek541 · ‎04-20-2019

threads merged

Pizzaeh · ‎04-20-2019

@animesh12 wrote:
why am i unable to renew my plan online
whenever i try doing that a message pops up displaying "your account has been suspended"

@animesh12 you're making multiple threads. I answered your other thread for the same question. I'll post it here too.

@animesh12 wrote:
i would like to know why my account has been suspended, also i am unable to renew my plan online how can i do that

The account would have likely been suspended if there were not enough funds in Available Funds, and AutoPay was not enabled. If AutoPay was enabled, then you should contact the mods; response time is between 1 to 48 hours.

What plan are you on?

When you log in to your self-serve account, how much is in Available Funds?

When is your renewal date?

When you say your account has been suspended, can you not make any calls/text or use datat?

hairbag1 · ‎04-20-2019

How long has your acct been suspended ? After 89 days of suspension your acct is cancelled and you have to get a new sim and a new acct.

Otherwise you have to contact a moderator_team for assistance.

Click here to message them

Pizzaeh · ‎04-20-2019