sim card wont detect in multiple phones

[Iamloree]

Hello bought two public mobile sim cards last week and activated one yesterday on the $25 plan,however i put sim card into my phone and it wont detect in either sim card slots, says no sim card emergency calls only, so had another phone here and put sim card in it and i get same message so looks like i have a bad sim card, i was wondering how i would go about transferring everything from new account to second sim card i have without being charged all over again, any help would be appreciated,thanks

[Iamloree]

thanks for the response, both sim cards were bought directly from public mobile, have submitted a ticket so will wait for response, thanks everyone with the suggestions, great community

[softech]

 @Iamloree  

no worry, it is very likely a sim card provisioning issue instead of a bad sim card.  Easy fix on PM side.  Please open ticket with PM support. using method advised by @HALIMACS 

[HALIMACS]

It's very unlikely the SIM card is "bad".   It's more likely it was previously used can't be re-used.   Where did you get them, @Iamloree ?

Try rebooting device, resetting network connections and toggling airplane mode on/off.

If that doesn't get the SIM card going, let the Customer Support Agents assess the account and perhaps they can get the account going.

Failing that, yes, you can change the SIM card to a new one in the account's self-serve site under your Profile tab.

But try the CSA's first - ask them to reprovision the account/SIM:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.