sim card order

[TenzinGatong]

I ordered by sim card over 11 days ago and still have not received it.  My log in name is tgatong@hotmail.com.  Please advise. contact number 416-xxx-xxxx

Edit by Dunkman: removed personal information

[hairbag1]

@Handy1 

I've also had to remove my personal knfor.   🤔

[Handy1]

@TenzinGatong  please remove personal (edit )   @hairbag1  Thank you once again INFO this is a public forum .

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@TenzinGatong 

first, this is just an open forum and we are customers like you.  For your own protection, please update your post and remove your personal info.  Simply go back to your post, click on the down arrow, select Edit Message and remove them.

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
              Then click "Contact Us".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there