sim card can not make a call ,, but can recive message

[kefeifei]

 it is showing that the plan is active but I am unable to make  calls with my public mobile SIM card, but i can recive message

[softech]

@kefeifei   are you on the $15 plan with limited outgoing minutes?

if so, login to My Account and check if you have used up your100 minutes for outgoing.  You might  need to buy minutes addon to make outgoing calls or need to wait till next cycle

or you can also use voip app like TextNow as a free workaround until the new cycle comes

[esjliv]

@kefeifei  - is this a new account or an existing one? Does your data work?

Have you tried:

• restarting your phone
• toggle into/out off airplane mode
• perform a reset of the device's network settings
• can you try your sim card into another phone to see if you can make calls

• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) see if that helps

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

If still issues and this account was a port from another provider, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[HALIMACS]

@kefeifei 

Did you respond “yes” to the port authorization request from your prior mobile provider, if you were moving your number from there to here?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

[will13am]

@kefeifei , did you activate the account recently?  Was there a number transfer involved from a different carrier?  Does SMS work for both incoming and outgoing?  From the limited information, it seems like there might be an account provisioning issue.  I suggest using the chatbot link at the bottom of the webpage to initiate a support ticket and have the account looked at.