resume service

[bedith_7]

I have suspended my service for 1 day and tried to resume the following day but the sevice is not resumed. What do I do to resume service ?

[hTideGnow]

HI @bedith_7 

you cannot just subscribe back if you put it on suspension via lost/stolen

you need to login My Account, go to Profile page and go to the bottom Lost/Stolen button to resume

or use this link https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

[Handy1]

@bedith_7  

Turn auto subscribe off/on

[bedith_7]

Where do I see the toogle auto subscibe back on ?

[bedith_7]

Suspended for lost/misplaced phone

[Handy1]

@bedith_7  When you log into your account you should see pay now and resume service . Also make sure you toggle auto subscribe back on . You can also buy payment butcher from shoppers drug mart  and load it *611 to resume service 

[hTideGnow]

hi @bedith_7 

how you suspended your service? with Lost/Stolen or by not making payment on renewal?

if the account is suspended for non-payment, login My Account and click Pay now and Resume service.  But if you suspended by Lost/Stolen, just login My Account and undo the Lost /Stolen

or post us screenshot and let us understand more your situation.