remove credit card number from my account

[JOSEPH1962]

Please remove my credit card information from my account.

I want to make  a payment myself on the 20th of back month

[hlu]

Hi!

You can go to Public Mobile - My Account then: payment/manage payment method and uncheck the check mark next to Pre-Authorized Payments Enabled. In the pop up window you will select Disable Pre-Authorized payments. Done!  

[hTideGnow]

HI @JOSEPH1962 

Only PM agent can help with this request.  Please submit a ticket  at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

What you CAN do without help is to replace the card with a zero balance visa gift card. Several regulars here might have one around.

[hairbag1]

@JOSEPH1962 

you need CSA to remove cc info.

Top of this page click Get Help / Chat with Simon to start the process of CSA assistance.