reactivating account

[Shutdown]

Is it possible yet to port back into the old email address if you ported out before from PM to koodo and now want koodo back to PM?

[Shutdown]

It worked fine with old email address.

[mimmo]

It means your old account is still in the system. Mods might be able to delete the old account so that you can re use the email address 

[Shutdown]

@Anonymous yes I know but what I'm asking is if it will allow me to create a new account under the same old email instead of being forced to use another one.

[Anonymous]

@Shutdown, If you ported out from PM, your account would have been shut down/cancelled.  You would likely need to create a new acount in the self serve portal.

[Shutdown]

If I go to forgot my password it says "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" which leads me to think it's just disabled. If I enter another email that isn't there it says "Sorry, we’re unable to verify your email address."

[mimmo]

Depends if your email address is still in the system.  I just came back and used a Gmail alias.

[Anonymous · Accepted solution]

@Shutdown, If you have completed your port to Koodo, and now want to port back to PM, I think you should be fine, even if using the same email address.  Just keep in mind that *IF* you are on Koodo prepaid, you will need to start with a different email address, and then need moderator assistance to change email on file for your new PM account.