reactivate my SIM and plan

[Nala]

Hi. Need technical support to reactivate my SIM that was suspended. I changed my card and my email bcz the one I registered with is no longer active and Cldnt change them on my public accent. Pls help

[dust2dust]

Buy a voucher and enter it with 611. Then your account will reactivate. Then you can login and change the card.

The email address here is just a login id. It could even be fake.

[Quigley · Accepted solution]

@Nala 

Either send a private message to CS_Agent or use the Chatbot Simon to get a service ticket started.

[JK8]

@Nala 

Contact an agent to have your email changed and then you can change your payment card.

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[Nala]

How do I reach out to their customer service??

[Quigley]

@Nala 

To change your email address you'll have to get a Customer Support Agent to do that for you. Since you can't do that yourself.

You might as well get them to update your Credit card information and reactivate your plan, at the same time.

You'll save time and any headaches.