"phone not registered on network" message.

[Dwh2]

Setting up new account - Transferring my number & followed all steps (& have made payment). Approved transfer within 90 mins. Inserted new sim card but get message "phone not registered on network". Tried turning it off & on but nothing works.  Any idea's

[Chalupa_Batman]

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@computergeek541 wrote:

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@Chalupa_Batman wrote:

Hello @Dwh2 

Have you tried rebooting your phone? Also, have you tried putting your SIM card into a different phone? Sometimes the SIM card needs a little kick in the butt sort of speak.

If you ported your number over, if you put your old SIM card in your phone, are you still getting service on it through your other provider? If so, the port hasn't gone through yet. 

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The part about whether the service at the old carrier is still working is true, but that wouldn't have any effect on here being no service/inability to connect to the Public Mobile network.

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That is correct. Those are two separate situations I stated. First paragraph was related to their current problem SIM card not working and getting that error. The second paragraph was "if" they ported the number and the other carriers SIM card was still working, the port didn't go through. 

[computergeek541]

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@Chalupa_Batman wrote:

Hello @Dwh2 

Have you tried rebooting your phone? Also, have you tried putting your SIM card into a different phone? Sometimes the SIM card needs a little kick in the butt sort of speak.

If you ported your number over, if you put your old SIM card in your phone, are you still getting service on it through your other provider? If so, the port hasn't gone through yet. 

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The part about whether the service at the old carrier is still working is true, but that wouldn't have any effect on here being no service/inability to connect to the Public Mobile network.

[Chalupa_Batman]

Hello @Dwh2 

Have you tried rebooting your phone? Also, have you tried putting your SIM card into a different phone? Sometimes the SIM card needs a little kick in the butt sort of speak.

If you ported your number over, if you put your old SIM card in your phone, are you still getting service on it through your other provider? If so, the port hasn't gone through yet. 

[hTideGnow]

hi @Dwh2 

you just need support agent to check the subscription and the sim card setup 

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437