Not registered.? Why?

[rizkid]

Good evening I'm trying to use my cell phone to make a call and every time I try to call it says not registered. Can you help me in solving this please and thank you. 

[rizkid]

So when I registered I used the imei number instead of the account number. I'm thinking that's my problem.  I have the account number know. What do I do moving forward please?

[rizkid]

Hello. Thank you for getting back to me.  Yes I brought my number. But not sure about the port action you're mentioning 

[hairbag1]

---

@rizkid wrote:

Hello. Yes . I'm new. Just 2 days ago. Picked up a Sim on the 31st. Everything is good but I just noticed this today. Account is due at end of month. I just tried to click the Telus for network and said to try again 

---

Download the app to your cellphone, log in and see if your account was activated successfully. Did you request to port your old number in to new PM account ?  Here's a short vid tutorial to help in the port process...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

[rizkid]

Hello. Yes . I'm new. Just 2 days ago. Picked up a Sim on the 31st. Everything is good but I just noticed this today. Account is due at end of month. I just tried to click the Telus for network and said to try again 

[hTideGnow]

hi @rizkid 

awesome what common glitch,  reboot the phone first and test again 

if same, ask support agent to refresh the account 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@rizkid 

a bit more info would help. Are you a new subscriber ? Did you recently port your number in to your new Public Mobile account OR have you had this account for some time. If you had this account for awhile, use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437