"Your subscription will end on September 13" does this mean the 13th is inclusive?

[johanneskreis]

When i go to my account i see:

"Your subscription will end on Sep 13, 2023."

but also:

Current Subscription Cycle

Aug 14, 2023 - Sep 13, 2023

does this mean september 13th inclusive, or my service will end at midnight on sep. 13?  thanks

[Dunkman]

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@johanneskreis wrote:

i ready this too late, thought "subscribe" meant subscribing to a plan, now PM charged me $40 (price of my original plan) although i did "change subscription at renewal" and changed from my old $40 plan to the new $15 one. now  $15 is deducted for the new billing cycle but I have $25 left on my account, any chance PM will refund me that? im porting my number today morning and will never use PM again.. i submitted a ticket but had nowhere to actually explain/ask my question so wondering if you guys know. thank you

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@johanneskreis 

In general, Public mobile will not offer refunds since prepaid service.  If you already submitted a ticket, you should get a response in a few hours.  CSA will ask for more details at that time.  If you explain your situation, CSA might be able to help. YMMV.  

[johanneskreis]

i ready this too late, thought "subscribe" meant subscribing to a plan, now PM charged me $40 (price of my original plan) although i did "change subscription at renewal" and changed from my old $40 plan to the new $15 one. now  $15 is deducted for the new billing cycle but I have $25 left on my account, any chance PM will refund me that? im porting my number today morning and will never use PM again.. i submitted a ticket but had nowhere to actually explain/ask my question so wondering if you guys know. thank you

[dust2dust]

Yes, if you want that autopay to work then it needs to be turned on. You could also make a manual payment of the $15 so that the system will take from that balance first.

[johanneskreis]

sorry to bug you one last time, but i had 'unsubscribed' my current plan, then changed the subscription to $15 plan "upon renewal", but my home page says 'unsubscribed, subscribe now' -- so do i have to re-subscribe in addition to changing to $15 plan upon renewal to o make sure that my $40 plan switches to $15 plan without an interruption? i'm so confused sorry for so many questions 

[computergeek541]

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@johanneskreis wrote:

i'm trying to understand what is meant by "scheduled change option" vs immediate..i am currently 'unsubscribed' right now, should i go to 'subscribe now' or 'manage subscription'.. i only have about 20 minutes to figure out it seems, yikes 

thanks everyone for all your help

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If you can make the payment before midnight eastern time, disabled pre-authorized payments but make the payment to renew the plan manually now.  While you shouldn't get charged again after porting out even if that step isn't taken, doing that revokes the permission in the payment system to keep charging your credit card.

The other way would be to purposely not pay the Public Mobile renewal in the hopes that your port out is completed in time.  However, if that happens, you'll need to take extra steps later on to get everything compelted.

[johanneskreis]

i'm trying to understand what is meant by "scheduled change option" vs immediate..i am currently 'unsubscribed' right now, should i go to 'subscribe now' or 'manage subscription'.. i only have about 20 minutes to figure out it seems, yikes 

thanks everyone for all your help

[softech]

@johanneskreis yes, only active line can be ported, unless you are porting into Koodo or Telus, but sound like you are not

So, your only option will then be change it to a $15 plan so your cost is less

[computergeek541]

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@johanneskreis wrote:

so i went through some hoops tonight and managed to acquire a new sim card from my new carrier and started the porting process, but the new carrier is now saying the porting won't be completed until tomorrow at 9am during their business hours.. so if my PM plan cuts of at 6AM, then my current number will be no longer active, and I can't port my old number anymore..? 

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Unelss you're sending the phone number to another Telus brand, the porting would fail (unless you pay for another 30 days of service at Public Mobile).

[johanneskreis]

so i went through some hoops tonight and managed to acquire a new sim card from my new carrier and started the porting process, but the new carrier is now saying the porting won't be completed until tomorrow at 9am during their business hours.. so if my PM plan cuts of at 6AM, then my current number will be no longer active, and I can't port my old number anymore..? 

[computergeek541]

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@HALIMACS wrote:

@johanneskreis 

Just to be safe and save $$$, change to the $15 plan quickly and you'll retain the number, be able to port,  and still have mobile service tomorrow/later while switching. 

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I'm going to add that even if it's the same date as the renewal (or the night before), it's important to use the scheduled change option.  Using the immedaite plan change option the night before would unnecessarily cost the price of the plan if the port out sucessfully compelted before renewal.  Also, if the immediate plan change option is used on the same day as renewal and the orignal renewal already happened, that plan change would cause the customer to be charged for two different Public Mobile plans.

In short, the scheduled change option needs to be used.

[HALIMACS]

@johanneskreis 

Just to be safe and save $$$, change to the $15 plan quickly and you'll retain the number, be able to port,  and still have mobile service tomorrow/later while switching. 

[computergeek541]

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@Priority wrote:

@johanneskreis if you dial 611 it will tell you the exact time and date that your bill is being processed. The Subscription overview isn't always very easy to understand.

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611 does give a time and date, but unfortunately, the information that the system provides is inaccruate.  The time of day, while usually early in the day (eastern time), for the actual renwal can vary greatly (even from renewal to renewal).

[Priority]

@johanneskreis if you dial 611 it will tell you the exact time and date that your bill is being processed. The Subscription overview isn't always very easy to understand.

[dust2dust]

Yup, it's all stupid programming. They can't seem to grasp the concept of -1 for that second data. Just recently it was the other way. The first date was a day early. Before that it was how it is now. Way before that it was just one date - the new plan date and said to pay before. That made sense.

[johanneskreis]

i had no time, the store closed at 7pm today. and since my account said: Current Subscription Cycle

Aug 14, 2023 - Sep 13, 2023 i thought i would still have tomorrow to go to the store if nothing comes in the mail 

[dust2dust]

You've taken it too close to your expiry. Tomorrow will be too late. Why do people wait for the mail? Just go to a store. Anyway...that's me.
You will have some grace services until the early morning tomorrow when they would take your money. Then it will cut off.

Adding - to your recent post - no. It's telling you to subscribe to keep services going.

[johanneskreis]

i turned subscription off, now my account says "Subscribe to never miss future payment. Your subscription is expiring on Sep 13, 2023." Will public mobile still try to renew my plan..? i dont get it

[computergeek541]

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@johanneskreis wrote:

i'm actually trying to port my number and move to a different service provider because this telus network has such poor reception in my building. my new sim card hasnt arrive yet (hopefully tomorrow), i wanted to port my number but not have to pay another month of service.. so i turned off auto renew/subscription, does this mean my service will be cut off at 11:59pm EST and any texts or calls received between this time and when i port my number, will be lost?

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You wil need to ensure that porting has fully completed by midnight tonight eastern time (or at least before Public Mobile's systems try to renew your plan). Otherwise, you'll need to pay for another 30 days.

[johanneskreis]

i'm actually trying to port my number and move to a different service provider because this telus network has such poor reception in my building. my new sim card hasnt arrive yet (hopefully tomorrow), i wanted to port my number but not have to pay another month of service.. so i turned off auto renew/subscription, does this mean my service will be cut off at 11:59pm EST and any texts or calls received between this time and when i port my number, will be lost?

[esjliv]

@johanneskreis - dates are not that well defined, I find.
If you could those days you get 31 including both start and end dates. But plans are 30 days not 31.

Officially as those dates are showing, this should mean your service stops at midnight est time on Sept. 13. And your new plan is Sept 14, if you have autopay or enough funds to renew your account.

edit, in actuality the next cycle starts on Sept 13. Watch how the next cycle dates work. They will overlap. A bit frustrating.

[computergeek541]

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@johanneskreis wrote:

When i go to my account i see:

"Your subscription will end on Sep 13, 2023."

but also:

Current Subscription Cycle

Aug 14, 2023 - Sep 13, 2023

does this mean september 13th inclusive, or my service will end at midnight on sep. 13?  thanks

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Unforutnately, Public Mobile shows incorrect information in the Self Serve account. If you take a look at the plan cycle dates, that's actually 31 days.  Your plan will renew/start a new plan cycle on September 13.  You should ensure payment is made before the calendar changes to September 13.  While service doesn't immediately get cut off at midnight, you've only paid up until the end of September 12.

[dust2dust]

It will end at 11:59pm eastern tonight. But as long as your services keep working (and you have the subscription set on) don't worry about it.

[Handy1]

@johanneskreis  No that means that when’s your subscription Renews for another 30 days