ported from Koodo to public mobile FAILED

[yvettep123]

I received the port text and confirmed it with  Koodo. Koodo emailed and text me saying that the port was approved. The public mobile app advised the port failed and I do not have access to my number. The phone is in SOS mode. The phone is an ipone 11 unlocked. PLEASE HELP!!!!! Please someone reach out to an agent for me.  

[softech]

@yvettep123 

maybe just an esim setup problem

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself. 

If you missed the step to install by the app, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

  

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there    

[Chalupa_Batman]

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@yvettep123 wrote:

I signed up using ESIM for public as it said my phone was esim compatible 

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Hey @yvettep123 

Go into your settings and find the eSIM and make it your primary and then reboot. That should work.

[yvettep123]

I signed up using ESIM for public as it said my phone was esim compatible 

[softech]

@yvettep123 

Sound like a problem with the sim provisioning instead of the port.  Easy fix for PM but you have to engage them by direct message 

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there 

[Chalupa_Batman]

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@yvettep123 wrote:

I received the port text and confirmed it with  Koodo. Koodo emailed and text me saying that the port was approved. The public mobile app advised the port failed and I do not have access to my number. The phone is in SOS mode. The phone is an ipone 11 unlocked. PLEASE HELP!!!!! Please someone reach out to an agent for me.  

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Hi @yvettep123 

Make sure the PM SIM card is in your phone and then reboot it. If that doesn't work, then create a ticket for a CS Agent to resolve it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage