phone wont work with sim card

[saw2165]

everytime i try and make a call it just says not regestered with a network but i am with public moble what can be wrong

[computergeek541]

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@allpixelated wrote:

Could be a bad sim card, I had the same problem when i signed up. Try using a different card it should work.

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Fortunately, the member saw2165 has already said that everything is working.

[allpixelated]

Could be a bad sim card, I had the same problem when i signed up. Try using a different card it should work.

[allpixelated]

Hello I had the same problem when I signed up, I tried everything and found out it was a bad sim card, if you buy another sim im sure the moderators will reimburse you. Have a nice day

[popping]

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@saw2165 wrote:

thank you i restarted my phone now  it works perfect thank you so much

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This problem will not happen with old phones with renewable battery and SIM card slot is under battery.  In order to change SIM card, battery must be removed to ensure a phone restart.

Nowadays, new phones does not have removable battery and the SIM slot is access from the side.  People will continue to have the same problem.

[dabr]

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@GR wrote:

@saw2165  glad it works,  sometimes all it needs is a restart! 

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It's always nice when it's a simple fix:)

[GR]

@saw2165  glad it works,  sometimes all it needs is a restart! 

[saw2165]

thank you i restarted my phone now  it works perfect thank you so much

[dabr]

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@saw2165 wrote:

ok i will try

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If the rebooting does not work, try powering off phone and removing the SIM and waiting 5 mins before re-inserting and restarting your phone.

[saw2165]

ok i will try

[saw2165]

my phone says mobile network state disconnected

[Lar]

@saw2165  you've kind of left us in the dark about all the facts surrounding "phone not working"  as @Dunkman  says, please fill us in before anyone can help.  Cheers

[Dunkman]

@saw2165 

More details may be helpful:

New account versus old

Porting number over

Locked phone

Model of phone

Did your plan ever work?

[GR · Accepted solution]

@saw2165  can you log in to your self serve account to see if it says active?   And restart your phone to see