phone will not connect with Public Mobile network

[sarajeanw]

My husband is away from home and his phone will not connect to the Public Mobile network.  He gets the message to contact PM when trying to make a call.  Subscription renewed today, and CC payment has been processed according to my online banking info. This has happened another time as well.  It would not be such a big deal if he was not away on a job site, and relying on the phone and network to stay in communication with the office and clients and vendors.

[Handy1]

@sarajeanw  Tell him to try reboot the phone if he hasn’t already or reset network settings . 
also check 

Outage map in your area:

https://istheservicedowncanada.com/

if accounts active and no outage and reboot / reset network setting don’t help get him to 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage