phone service

[mjpw]

I get 3 beeps at 1:50 minutes into the call and then at 2:50 minutes the call disconnects.

[mjpw]

Problem started this morning when I woke at 7am mountain time

Problem seems to be resolved at 4:30pm mountian time

Yeah Thank you

[NANO1231]

CS agent resolved the issue 

[softech]

@mjpw @NANO1231 

PM is aware of the problem and working on a fix

But can you confirm when you first experience the call issue? and is it still a problem??

[mjpw]

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mjpw]

not fixed here

[Handy1]

@RG12  We are happy to hear it , thanks for reporting back to us 

[RG12]

Thanks @Handy1 and  @hTideGnow    cs did need to fix it. Connection appears fixed (running more than 5 minutes and no cut out).

[NANO1231]

I am having the exact same issue. 3 beeps at the 2 min mark in a call and then disconnects 30-40 seconds later. Can anyone please help? The links to PM in other posts are Blank.

[mjpw]

sent a message

[RG12]

Thanks for link. Message sent to cs.

[mjpw]

sent message

[Dunkman]

@mjpw 

No active outage in Airdrie right now.

Might need to send message to Customer service agent as directed in previous post. 

[hTideGnow]

Hi @RG12 Try Reset all networks on your phone 

Also, you can test changing the network mode to 3G

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mjpw]

Airdrie Alberta

[Handy1]

@RG12  Using this for t link to support 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[RG12]

How do I put in support ticket for 3 beeps at two minute cut out at three minutes?

[hairbag1]

@mjpw 

https://www.telus.com/en/qc/outages

when I look, there does appear to be outages in a few areas of Alberta. Use that link to see if you are in one of 'em.

[Dunkman]

@mjpw 

Check outage map:

https://www.telus.com/en/qc/outages

[mjpw]

Alberta

[hairbag1]

@mjpw 

I wonder if this isn't a local network issue...what area are you located ?

[mjpw]

Every call no issues yestersay

Text works

reset phone

turned airplane mode on and off

all the usual stuff

[mjpw]

every call

no issues yesterday

[RG12]

Same problem three short beeps around two minutes and cuts out one minute later;

How to network reset of phone?

[Dunkman]

@mjpw 

Another person had similar post earlier this morning.  Did calling work before with no issues? Which model phone are you using?  Data working?  Texts?  

A few basic trouble shooting advice:

Reboot phone

Network reset of phone (this will erase saved Wifi settings). 

[Handy1]

@mjpw  And this happens every time you make a call or just a one off . Maybe try your network to LTE /5G or even3G and test in different areas . See if that improves the voice calls