phone number and voice mail no longer work. all paid up. didn't use up minutes.

[DZIGA]

phone number and voice mail no longer work. all paid up. didn't use up minutes.

[DZIGA]

Thanks I'll look into it.

[esjliv · Accepted solution]

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@DZIGA wrote:

Yes it says active.  I can get text messages only. no calls in no calls out no voice mail. Tried restarting phone, reset network settings. Maybe I need a new sim card?

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@DZIGA 

You can swap your sim card yourself, but you may not need a new one.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if that helps.

Before swapping your sim card, if nothing else is working, submit a ticket to CSA to check your account. Maybe they can reset something for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[DZIGA]

Is there a url describing how one keeps ones plan as is, number as is, (but it works!) and buys a new sim and new phone? Does PUBLIC let you do that? thanks for your time

[DZIGA]

Yes it says active.  I can get text messages only. no calls in no calls out no voice mail. Tried restarting phone, reset network settings. Maybe I need a new sim card?

[esjliv]

Does your account status say active @DZIGA ? OR, when you dial 611.

If not, than make a payment, or hit the reactivate button in your self serve account.

Does incoming calls, and texting in/out work okay?

If you show plan minutes left on your account and your account is active, try restarting your phone, or perform a reset of the device's network settings.

You could also try the SIM into another phone to see if calling works, then move the SIM back to your phone.

[DZIGA]

No. It is all paid up. Hardly use the phone.

[RossN]

@DZIGA hi are you on the 100 min outgoing plan ? go in your self serve to check minutes, even checking voicemail uses your minutes