02-27-2022 01:39 AM
how can I get a refund as I paid twice by mistake? I sent a ticket three times within the last two weeks but no response.
02-27-2022 05:00 AM - edited 02-27-2022 05:05 AM
@jamalalhaj wrote:how can I get a refund as I paid twice by mistake? I sent a ticket three times within the last two weeks but no response.
The policy says no refunds so you might not get it.
02-27-2022 03:58 AM
@jamalalhaj I'd keep the funds in your account to cover a future payment but if you want to reach support it's easier via private message at link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-27-2022 02:14 AM
How did you create the tickets...by private message or Chat?
The funds are still in your account but if you still want a refund, try the other method of creating a ticket.
02-27-2022 01:46 AM
Refunds take up to 30 days. Its easier just to leave it in your available funds for your next renewal. You got no replies from customer support? Are your support tickets in your sent box of your private messages?
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
02-27-2022 01:42 AM
@jamalalhaj : If the overpayment is still in your Available Funds then just leave it there for your next renewal. Getting an actual refund could take several weeks.