over payment

[Vir_MacGyver]

Hello. I was over seas for a few months and reduced my plan to the lowest amount to keep my phone number active.

When I returned I opted to upgrade to a data plan and on 6 separate occasions the transaction timed out or would not go through. The seventh time I got confirmation and was able to use data on my phone. After checking my Mastercard bill I noticed I was billed for every transaction and would like 6 of those payments back. It's over 300.00 dollars and would very much like a credit.

Thank you.

[hycm53 · Accepted solution]

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@Vir_MacGyver wrote:

Hello. I was over seas for a few months and reduced my plan to the lowest amount to keep my phone number active.

When I returned I opted to upgrade to a data plan and on 6 separate occasions the transaction timed out or would not go through. The seventh time I got confirmation and was able to use data on my phone. After checking my Mastercard bill I noticed I was billed for every transaction and would like 6 of those payments back. It's over 300.00 dollars and would very much like a credit.

Thank you.

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There are 2 methods for help:

1. Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

2, If have issue with Simon, send private message to CS_agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Vir_MacGyver 

I would definitely get hold of a CS_Agent and get a refund back on your CC.

Best to private message on the envelope icon above!

Or type in Submit a Ticket on SIMon Chatbot on the bottom of the page.

[softech]

@Vir_MacGyver no worry, should be an easy ask.  You just need to engage support via ticket:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Vir_MacGyver  I would talk to support about this we are just customers like you trying to help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )