order cancelled due to fraud

[dresden]

I bought a device on public moble because mine is dead.. And I got an email stateting that it was cancelled because they thought it was a fraud. But its not... I bought it. Why?

[Anonymous]

i suggest you before you buy it a second time, "Submit a ticket" to Moderator Team to you make sure what the reason for the cancellation your order, to you know 100% what you do you know.

Only one way to you know,

explanation to moderator them nice Team and nice service the will 100% help you

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to Moderator_Team by Click here.            You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• your order number,
• explanation to them nice Team and nice service

      Good Luck

[darlicious]

@dresden 

Which model of phone did you order? You may be able to find a better deal elsewhere...

B&H photo currently has the moto g7+ at US$149, google pixel 3 at US$199 and the samsung dual sim A31 US$210 shipping and duties about $20 more per order and ships in 3-4 days to Canada.

https://www.bhphotovideo.com/c/product/1558341-REG/samsung_sm_a315g_64_bk_a31_a315g_64gb_dual_sim.ht...

[softech]

There was another thread about this earlier.

I think you should contact Mod to confirm the status and confirm why it got cancelled.  If they really didn't charge you , then maybe you can try reordering again

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[cellphoneuser1]

@dresden Can you try different credit card?  Also, try using same shipping address as billing.