@azizarif wrote:
i activated my plan last month and there was a promotion that I would get a one month plan free after paying for the first month. It did not go through and now I am unable to use my phone plan. Please guide how I can solve this issue
Sounds like you're currently without service, is that correct @azizarif ? (My First step below presumes you may not wish to wait the possible time for Moderators to reply - skip it if you are...)
First - sign onto your self serve and make a manual payment sufficient to bring your account up to the amount required for the plan - then tap the Reactivate option. This is easy if you have a payment card already registered on the account - if not, I'd recommend you add one.
Second - the promotion you're referring to required you to register an e-mail address PRIOR to activating with the same e-mail address you registered for the promotion. IF you did that, then the 2nd 30-day period should have been covered by the promotion which SHOULD have applied to your account. Please then follow the directions supplied to contact the Moderators and request (nicely) that they kindly apply the promotional items.
Third - After they reply positively (hopefully) that they applied the items, sign back into self-serve and confirm the promotional items were applied. You'll see the 5 GB bonus add-an showing under your Data and Add-On's section (if you activated on a $25 & up plan) and the plan credit (for the NEXT 30 day cycle) showing under Available Funds.
