Community

sneezycat1 · ‎02-01-2025

How do I turn on receiving texts from public mobile

hTideGnow · ‎02-01-2025

then you will have to ask support to add it back

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman · ‎02-01-2025

@sneezycat1 wrote:
I mistakenly opted out by hitting stop and now I want to receive them

You will have to create a ticket and ask to have you put back on the list.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

sneezycat1 · ‎02-01-2025

I mistakenly opted out by hitting stop and now I want to receive them

hTideGnow · ‎02-01-2025

HI @sneezycat1

yes, you can

if you meant those system text, either reply STOP or you block *611

if you meant Community notification , just go to https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-subscriptions:notificatio... and check mark Turn off all email notifications

ORNGNBLK · ‎02-01-2025

@sneezycat1 The texts will come from PM (either from 611 or a 4 digit short code ex: 5072)

You can remain to stay subscribed or opt out of future texts at that time. Hope this helps

Chalupa_Batman · ‎02-01-2025

@sneezycat1 wrote:
How do I turn on receiving texts from public mobile

You don't really. They come automatically. There is an option not to receive them but I think you have to enter that in once you get one. Most text messages that come from Public Mobile are mostly targeted offers though.