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06-22-2023 05:45 PM
@CS_Agent; can not receive calls, calls go straight to voicemail, and I changed to this service a month ago
Solved! Go to Solution.
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06-22-2023 07:32 PM
Try to change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage
And what model and brand is your phone? if newer one, we can try VoLTE
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06-22-2023 07:30 PM
I did recieve calls and texts prior, and still receiving texts, just not calls
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06-22-2023 06:10 PM
@mbella27 Did you port your number into PM? If so, did you ever receive incoming calls since joining? I just worry your porting request was not completed
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06-22-2023 06:00 PM
If there are no outages in your area then you need to contact a CS_Agent through private messaging on your computer.
This happened to me a few months ago, it was a backend issue which the Agent fixed for me.
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06-22-2023 05:54 PM
@mbella27 check
Outage map in your area:
https://istheservicedowncanada.com/
if that’s not the issue please contact support to investigate
message support directly
- while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<
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06-22-2023 05:52 PM
I have tried all that, and the phone number was working up to today. Then all of a sudden it quit working
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06-22-2023 05:47 PM - edited 06-22-2023 05:50 PM