not receiving texts after transferring number

[Boomboomjon]

Good Morning, 

I transferred from bell yesterday and now am not getting texts from anyone but my kid who is on public network. I'm getting error codes when trying to put in a ticket. Did I make the wrong choice coming to Public this is ridiculous to get a hold of someone for help

[computergeek541]

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@Gwanzi wrote:

i think directly contact to your previous provider, do not wait it!

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Customers should almost never contact the previous provider.  it's the new provider that needs to provide all support for porting related issues.

[Gwanzi]

i think directly contact to your previous provider, do not wait it!

[hTideGnow]

HI @Boomboomjon 

just text? do you know if inbound voice works?

If still no inbound, then call Porting team for update.  I will send you the porting team number, check your Community inbox