no phone service

[ron11]

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

[Handy1]

@ron11  Do you still have the old Carrier SIM card ? I’ll send you port team number to start port process over again private message 

edit also if it’s a provisioning issue you will need support 

while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

[ron11]

Replied YES but still no service

[esjliv]

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@ron11 wrote:

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

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@ron11 - did you get this figured out?

In addition to others helpful suggestions:

• have you confirmed the phone you are using is compatible with public mobile,
• Or could it be locked to its previous provider? (contact them to have it unlocked for you),
• Or, could the phone be blacklisted? check here: https://www.devicecheck.ca/check-status-device-canada/

[omegaman]

Had similar issue recently. Did you port your number?

[softech]

@ron11 cannot even call out?  what is it showing on your phone status bar? any error message?  any signal bar showing connected at all?

if you cannot even make outgoing calls, it is a sim card provisioning issue, please open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@ron11 

Try:

• Rebooting device
• Resetting network connections 
• Toggle airplane mode on/off
• Try SIM in different device

[dabr]

@ron11   Did you just port your number in?  It can take upto 2 hours to complete but usually a lot less.  Try rebooting the phone over the next hour or so.

BTW, did you respond with a YES to the transfer text from the previous carrier within 90 minutes (needs old SIM in phone)?  Also the previous account needs to stay active until the port is complete.

[Handy1 · Accepted solution]

@ron11  Did you port a number over ? Did you reply yes to the confirmation text from old carrier ?