4 hours ago
Last two months I can't send or receive and MMS items. A mobile shop checked the Public MObile website and changed some settings but still nothing.
Beginning yesterday, I have no data working on a 50 GB plan. Today still the same. What is happening? Very inconvenient.
2 hours ago
@MartinSinclair1 Oppo phones are not in your list
If you follow the instructions below that list it will lead you to this site linked below which Public Mobile suggests for APN settings by phone make and model. There are Oppo phones on there but I don't know which, if any, might be applicable to yours:
2 hours ago
@MartinSinclair1 for your no data issue, did you login My Account and check how much data left? Maybe you already used up? And also check if you have enable data limit on your phone
For the MMS issue, best to setup a new APN profile (not just by update). Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try
APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri
(might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D
3 hours ago
OPPO RENO 2 CPH1907
3 hours ago
3 hours ago
Oppo phones are not in your list
3 hours ago
what exact model?
3 hours ago
Don't know how to reset network settings. Will likely have to find another mobile shop for that
3 hours ago
Yes cell data is on. It is a more complicated solution that that. One mobile shop couldn't figure it out.
3 hours ago
It is an Oppo
3 hours ago
@MartinSinclair1 Have you updated your APN settings? See bottom of this page for doing so depending if iPhone or Android
https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates
If OnePlus phone note that the first line has to be in all caps, i.e. SP.MB.COM
3 hours ago
@MartinSinclair1 what type of phone is this?
4 hours ago
Have you tried resetting network settings? This will delete saved wifi passwords
4 hours ago
@MartinSinclair1 have you gone into your phone's setting to confirm Cellular Data is turned on? Also that you do not have a data limiter set too low? Are you able to connect to Wifi?