no data july 18 2023

[Morty85]

I've joined about 3 weeks ago. and for the most part I haven't had any issues. but tonight. I have no data . had to head home from work to get wifi. tried restating my phone. turning the e-sim on and off. making sure airplane mode is not on. text and calls work. just no data. been a few hours now. could been longer not sure

[Morty85]

yes it's working now. thanks 

[hTideGnow]

HI @Morty85 

so, your data is now working?

keep that data toggle handy, sometimes you do want to turn data off to make sure there is really no chance for the phone to access data  

[Morty85 · Accepted solution]

no only used 5gb of my 20gb

there is tab on my phone  that turnes data on and off. I guess I turned it off by mistake

[Handy1]

@Morty85  

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

[BKNS27]

@Morty85 

Login to your account and check your data usage.

If it us fine, try rebooting your phone by powering off then back on.

[Priority]

Is it possible you could have used all the Data included in your plan?