new phone current customer

[scullen]

Help

currently have plan I just topped up

purchased a new phone

new phone required nano SIM card 

old phone had micro SIM card or regular

ordered new nano SIM card

now what?

do I need to activate new plan and keep old one until expired?

Can I keep same phone number?

Thanks in advance

[scullen]

Thank you so much I got it looks like old phone didn't have the punch card.

All set

Thanks to the awesome community

[Jb456]

@scullen 

I looks like this.

 

 

So if you did not order the new sim yet you may not have to if it's a 3 punch sim card that you currently have

[scullen]

and I did not try to punch out old hmmmmm

awesome

thank you so much for the arrow diagram  🙂

[scullen]

totally missed this 

thanks guys

finally

[scullen]

ooooooh I missed this you rock

yay

I will try now

[Anonymous · Accepted solution]

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@scullen wrote:

Help

currently have plan I just topped up

purchased a new phone

new phone required nano SIM card 

old phone had micro SIM card or regular

ordered new nano SIM card

now what?

do I need to activate new plan and keep old one until expired?

Can I keep same phone number?

Thanks in advance

---

Log in to your self-serve and use the Change SIM function. The rest of your account stays as was.

Edit: I just knew I was gonna get ninja'd 🙂

 @scullen : You might also be able to keep using your old SIM depending on when you got it. These are triple-punch SIM's. The smaller size snaps out of the larger size.

[Jb456]

Log into your account. Click change sim card.

Green arrow on picture below. That's all u have to do!

But your current sim card are you sure it's not a 3 punch..try to pop it out maybe it's 3 punch and will go to a nano sim. Unless you already have the new sim.