05-31-2022 11:42 AM
06-01-2022 09:34 PM
HI @vcvcvc you still have your login to My Account? If you forgot, you will need to open ticket with CS Agent to get it reset.
06-01-2022 09:11 PM
05-31-2022 01:05 PM
You need to go to lost or stolen phone, suspend your account. After 30 days your account will be deactivated.
05-31-2022 11:53 AM
- Disable autopay
- Remove credit card from your self-serving account.
-- On next renewal your account will be suspended due to no payment and closed after 90 days unless you renew manually.
- PORTing your number to other provider cancels your PM account immediately.
05-31-2022 11:46 AM
@vcvcvc all you can do is log in to self-serve and remove your auto-pay. Your account will not renew and go into suspension. After 90 days of suspension your account is closed.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
05-31-2022 11:46 AM
@vcvcvc hi if you want your account closed just remove cc and after 90 days suspended it will close permanently