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need someone to contact me asap

Great Neighbour / Super Voisin

 i can't access my account i need my account number to port my phone number out


Great Neighbour / Super Voisin

When I switched to Public Mobile I didn't need my old account information. I just kept my old sim card in my phone. When activating my new one, I got a text from my old provider asking if I consent to the number port. Of your PM account is still active, this might work for you.

Great Neighbour / Super Voisin

okay thank you !

@baljindersingh usually within 2 hours.  Keep checking your Community inbox 

Great Neighbour / Super Voisin

tried nothing works  and i msged a cs agent how long does it take for a reply 


Model Citizen / Citoyen Modèle

Hi @baljindersingh 

open a ticket with SIMon Chatboth

typ: forgetting information
and Click, Forgot My account Email
then Click, Contact Us
and, Click here to submit a ticket.


or send a private message to  CS_Agent





did you try reset password yourself? 


if that does not work, you have to open ticket with PM support and ask them to help reset the password 

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link:

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there



Mayor / Maire

@baljindersingh - if you are porting out ensure your account is Active (unless going to Telus or Koodo).


Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.



If having issues about which email you signed up with (if you did register for a My Account), use the Forgot your password option to reset it, found here:

If an email is received (check spam/junk folder) then the email is likely registered.


If having issues with your password, use the Forgot your password option to reset it, found here:


For My Account log in issues if continues, you can submit a ticket here to: Create, forgot or change My Account email or password link

Mayor / Maire


Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 


Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


  Watch for reply top of page to the

   Right ( envelope image )


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