01-04-2022 05:38 PM - last edited on 01-04-2022 09:56 PM by Dunkman
I would like a receipt from Dec 2020- Jan 2022 to have it ready for the 2021 tax year. I did download over the year but I recently cleaned my files and can't find them all.
I tried to submit a ticket but it's harder to submit a ticket now. It won't take any of my passwords/verifictions...I don't understand why we need so many. I literally logged into my account and community and it still needs to verify?
I thought my password was wrong for the community or to access submit a ticket. I clicked send me my username and then the password. Nothing comes to my email. I tried some usual 4 digit pins, nothing works.
And the verification process is awful. I've spent hours trying to figure out what numbers Public Mobile wants me to fill out for "payment" because nothing works the button just turns white.
Solved! Go to Solution.
01-04-2022 05:48 PM
for Verify Your Identity The Account Owner
When you privately message a Customer Support Agent about a question that requires you to verify that you are the account owner, they will reply with a unique link to a secure online form. When you click on this link, you will need to provide either your Public Mobile:
After you’ve provided the information to verify that you’re the account owner, please reply to the existing private message thread you have with our Agents, and they will provide you with full support.Here are some examples of when you will need to verify your identity before an Agent can help you:
Verify your identity (publicmobile.ca)
Contact a Customer Support Agent (publicmobile.ca)
Agents du Soutien Client hours of operation (publicmobile.ca)
01-04-2022 05:42 PM
@sans wrote:I would like a receipt from Dec 2020- Jan 2022 to have it ready for the 2021 tax year. I did download over the year but I recently cleaned my files and can't find them all.
I tried to submit a ticket but it's harder to submit a ticket now. It won't take any of my passwords/verifictions...I don't understand why we need so many. I literally logged into my account and community and it still needs to verify?
I thought my password was wrong for the community or to access submit a ticket. I clicked send me my username and then the password. Nothing comes to my email. I tried some usual 4 digit pins, nothing works.
And the verification process is awful. I've spent hours trying to figure out what numbers Public Mobile wants me to fill out for "payment" because nothing works the button just turns white.
You are going to have to verify your account one way or another.
Instead of the Bot, you can use Private Message to the Customer Support Agents here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437