my second subscription not on my profile

[tiser]

cannot renew second phone as subscription not shown in account

[dust2dust]

Click on forgot email which sends an email to the registered email address. Check all your possible email inboxes for it. That's the registered email address. Then click on forgot password and change it and see if you can log in then.

[Chalupa_Batman]

EDIT: Wait, you have 2 accounts with Public Mobile? Do you know which email address you used for both?

If you need help you may need to contact a CS Agent....

To contact a Customer Service Agent, please click on the following link. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

[tiser]

can I enter the phone number to find the subscription

[tiser]

so what do I do now to find the second subscription--sign in as a new user and do what

[Chalupa_Batman · Accepted solution]

Hi @tiser 

Each account needs it's own email address. No group accounts allowed here. Best to use different browser when setting up accounts and then of course to finish off using the PM app.