12-03-2023 12:23 PM
I understand the promotion has been gone, but i sheduled to switch on my renew day which is 6th. today I signed in and it was not there. should I contact them or not? please advise
12-03-2023 01:04 PM
@yack Perfect and enjoy the extra data in 3 days 🙂
12-03-2023 01:02 PM
yes i did see now on upcoming payment and i do have screen shot, thanks
12-03-2023 12:40 PM
@yack Smart to always take screen shots of scheduled plan changes incase anything goes south in renewal day
12-03-2023 12:39 PM
i saw it now, and also i had screen shot just in case, thanks
12-03-2023 12:38 PM
i did see it now, great
12-03-2023 12:38 PM - edited 12-03-2023 12:39 PM
take a screenshot of the payment page just in case something goes wrong. personally, I would manually add $34 to the account to ensure that the plan change performs correctly
12-03-2023 12:37 PM
genius, how can I forget. yes the upcoming payment reflect the new change. so I am safe? thanks
12-03-2023 12:35 PM
sometimes it takes a while for the website to load in the images. in your account tap the drop down menu and select "subscriptions & add-ons" wait for it to load and it should show the upcoming change with minimal information. if you select "payments" it will show more information on the upcoming plan change
12-03-2023 12:33 PM
12-03-2023 12:31 PM
@yack wrote:I understand the promotion has been gone, but i sheduled to switch on my renew day which is 6th. today I signed in and it was not there. should I contact them or not? please advise
I did the same thing as you, and this is what I see in my account under "Subscriptions & Add-ons". Do you not see the same in yours?
12-03-2023 12:30 PM - edited 12-03-2023 12:31 PM
@yack wrote:I understand the promotion has been gone, but i sheduled to switch on my renew day which is 6th. today I signed in and it was not there. should I contact them or not? please advise
Today is only the 3rd...not 6th.
If you selected Change on Renewal..all will be fine on the 6th.
12-03-2023 12:25 PM - edited 12-03-2023 12:27 PM
@yack it’s possible the system hasn’t fully updated yet , but Did you happen to take screen shots of the plan change in question ? If yes then I would definitely if not could be tough to prove but always worth a shot
you can send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437