@mburyska1
There has been an ongoing glitch with referral codes while accepted at activation they simply do not register on the account. Have your wife log into her rewards account. If she is on the points program the only indication in her rewards account would be a point added to her points earning history on her renewal date. If she is on the old $$ rewards program she should see the last 4 digits of your phone number on her friend referrals list and $1 in rewards.
In both cases she should have recieved the Cha-ching text the day following your activation from 611 at 2pm eastern. (Depending on the time of day your activation occurred the text could be recieved a day later.) You should have recieved the $10 bonus referral credit within 72 hours but usually the next day. Check your payment history for the $10 credit.
It does appear though that none of this occurred....if so contact customer support with your wife's referral code (check that there is no confusion with letters and numbers) and ask them to add the referral code to your account citing the referral code glitch as the likely cause. While not necessary supplying the last 4 digits of your wife's phone # will help ensure that the referral code is correct since once added referral codes cannot be removed.
Once her referral code is successfully added if your wife is on the $$ rewards program the last 4 digits of your phone # and the $1 reward will appear immediately in her rewards account and should update and show on her payment page in her self serve account in her "Upcoming bill" section. She will recieve the Cha-ching text at 2pm eastern the next day as noted above.
If SIMon continues to give you the runaround then use the link supplied by @hTideGnow to send a private message. Leave a detailed message and include the following info to verify your account (only give this info to customer support in your private messaging):
- Full name and address on your account.
- Your phone #, email and 4 digit account PIN #.
Once customer support has fixed this issue your wife can contact customer support citing the referral glitch and ask for her missing points or $$ rewards for each of her renewals that you had active service with pm to be added to her account. She should not be penalized for the referral glitch that has been ongoing for nearly 2 years.
Double check the date of your activation in December. If it was on or before December 12th at 11:59:00pm eastern you would both qualify for the "more is merrier" bonus referral credit promotion of $25 ($5×5months) and you would each be owed 2×$5 credits with the third credit due to be added to accounts the last week of March (usually the Friday.) 🤞😀
