my profile

[sweagant]

how do i change the email address on my account

[computergeek541]

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@BEER wrote:

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@computergeek541 wrote:

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@sweagant wrote:

how do i change the email address on my account

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To change the e-mail address associated with your Self Serve account, open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and when it loads, type "change self serve e-mail address".

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Are you sure? I tried this in the past and the robot was of no help at all. I had to sent a private message to the customer support team.

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Yes, I am certain. This has been tried and tested.

[hTideGnow]

HI @BEER   Yes, chatbot work.  You just have to enter the proper question to get to ticket opening screen:

type: Change username
Click " Forgot Self-Serve Email"
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

[BEER]

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@computergeek541 wrote:

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@sweagant wrote:

how do i change the email address on my account

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To change the e-mail address associated with your Self Serve account, open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and when it loads, type "change self serve e-mail address".

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Are you sure? I tried this in the past and the robot was of no help at all. I had to sent a private message to the customer support team.

[HALIMACS]

Also, @sweagant , to change the e-mail address on your COMMUNITY account, just tap on your 

 avatar, go down to My Profile, and update your community e-mail address there.

It's a good idea that your account and community e-mail addresses match to be able to associate a user account with a community account for customer support purposes.

[computergeek541]

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@sweagant wrote:

how do i change the email address on my account

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To change the e-mail address associated with your Self Serve account, open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and when it loads, type "change self serve e-mail address".

[softech · Accepted solution]

@sweagant    For email address used on Self Serve My Account, you cannot change it yourself, you have to open ticket with PM Support and have them assist in that:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there