my previous carrier

[rudavil]

Hi, 

Immediately prior to joining PM years ago, can u please confirm who was my previous carrier? 

Thanks,

Rodolfo

[cellphoneuser1]

@rudavil Your phone number doesn't tell us who the past carrier is.  The number could be ported many times and you would know better than anyone if you did that. To find out who the phone's locked to, you need try working SIM cards from carriers to see which work.

[darlicious]

@rudavil 

You have to play hardball with them. Once they know you know their requirements under the Wireless Code and you are prepared to see it to the end they will cough up the code. They already have been sanctioned so many times that the fines get significantly higher. Just start over and call again and stand firm.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[rudavil]

Thank you darlicious because that's exactly what's going on with they guys..

[darlicious]

@rudavil 

Rogers may give you a hard time asking for the unlocking code because you have not been a customer in the previous 6 months. Take no guff....all providers are required by the WCC since December 2017 to provide the unlocking code upon request, without delay and free of charge.

If they refuse tell them you will be filing a complaint with the CCTS immediately following your phone call and will follow thru to the bitter end asking for compensation for yourself and a fine levied upon rogers for blatantly violating the Wireless Code of Canada. You will be given the unlocking code forthwith.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[dust2dust]

Please proceed to my reply and click on the little arrow in the upper right and undo the solution and then give it to the next reply.

[rudavil]

Thanks, softech was able to answer my question

[rudavil]

Thank you that's all I needed

[dust2dust]

So of the several ideas in my reply, what got you the previous provider?

That phone number belongs to Rogers. Maybe that would be the place to start.

[softech]

@rudavil 604-653-xxxx is  a Rogers number

You got this number from Rogers

if you have a locked phone from carrier  , it could locked by Rogers

[JL9]

Community wouldn't be able to do that unfortunately

[rudavil]

604653

[softech]

@rudavil Only you know.

do you want to find out where to get unlock code of your phone?? or do you want to find where the phone number comes from?

if about phone number,  give us your area code and the first 3 digits of the number and we can try to look up for you

[dust2dust · Accepted solution]

I don't know that a "new" provider would know which provider previously locked the phone. I don't suppose you still have the old sim in your Nokia? I wonder if you were to try a Bell or Rogers sim at a kiosk whether one of them would work. Active or not it shouldn't require the unlock. This is all assuming the phone was bought in Canada for the Canadian market.

You might also be able to find evidence of a provider with any provider apps on the phone. You might be able to dig deep down into technical settings to see mention of a provider.

What is the make and model and OS version?

[dabr]

@rudavil   You can't remember who you used to be with before porting to PM?  Do you have some payment texts/emails or alerts from your previous provider perhaps, or go through your CC statements from that period?