my phone account

[dck7793]

I got a message saying I  have used up 95% of my data when I have been home with wifi and phone says connected

[dck7793]

ya I did look at my data and it was not on as I have it sent automatic if I can have wifi it shuts off data 

[gblackma]

Did you check your phone's data usage history to see If there was a spike in usage @dck7793.   What is the make and model of your phone? Thanks. If android,  check your developer options to see if the option mobile data always active/ on is enabled, if it is turn it off.  

[geopublic]

@dck7793  It's possible that WiFi must have gone down. Some device's also have settings that will keep Data on and use it if the WiFi signal too weak.

Your device also should have a built in app that will show your data usage for a specificc date range. Select the start to be the same date as your plan start date to help you determine which apps used up the data.

[computergeek541]

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@dck7793 wrote:

I got a message saying I  have used up 95% of my data when I have been home with wifi and phone says connected

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The first thing you'll want to do is log into your account at selfserve.publicmobile.ca and check how much data is being reported as remaining. Occasionally, these text messages get sent out in error.