my cell phone transfer from Rogers to Public mobile, but the cell phone still not working

[umts123]

My cell phone transfer from Rogers to Public mobile on June 02, but until today June 09, my cell phone still not working. Any help for this issue?

Actually on June 02, Rogers already stop my cell phone service.

[darlicious]

@umts123 

Sounds like you completed all of the steps to port your Rogers number in and it was successful if your Rogers closed your account. As identified by @computergeek541 if you have no service at all on your pm sim card then you will need to use the link supplied to contact customer support. Type in "sim card not provisioned correctly upon activation" and "human" and follow the prompts to submit your ticket via SIMon.

Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour during business hours (6am eastern to 10pm eastern, 7 days a week).

[BKNS27]

@umts123 

Did you leave your Rogers SIM in your phone and reply to the text confirming you are porting over to PM. There will be a 90 minute window for you to reply then reboot your phone.

If you missed any of these steps, you need to contact a CS_Agent to restart the porting process.

[hTideGnow]

Hi @umts123  Is it just no incoming calls or outgoing calls are not working too?  How about Mobile Data?

If none of them are working, it is a sim setup problem on the system.  Open ticket with PM CS Agent and they can resolve it. 

At : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. first type "Activation"
2. with the question about porting , click "Yes"
3. then click "Troubleshoot my number transfer"
4. and then click "Continue troubleshooting"
5. and again click "Still not working"
6. Click "Click here to submit a ticket"
   
   You will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[iliketotalk]

@umts123 you need your rogers account to be active and in good standing, you must leave your rogers sim in your phone so as to receive text asking for permission to port your number you must reply yes within 90 minutes for port to occur

[computergeek541]

This sounds to be a Public Mobile service provisioning issue. Please open a ticket to contact a customer support agent through:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en