@hTideGnow wrote:
hi @cory2026a
for login issue , try to see if you can get the code via voicemail
click Didn't receive code or Resend code and then choose Send voice message to get the 2FA code via voicemail (you can call yourself from another phone to retrieve the 2FA voice message)
if still does not work, ask PM agent to help , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
If you've lost your phone @cory2026a , I do not recommend sending the 2FA code to your voicemail. If someone has found your phone and can access your voicemail, you've basically given them the keys to your account and they can take it over. I'd just message customer service to get this resolved.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
