lost perm access to email. wants to verify me via email? unable to login

[whocares232321]

lost perm access to email. wants to verify me via email? unable to login refill account or update etc

[hTideGnow]

Hi @whocares232321   

As a quick resume of service, you can get a voucher from Shoppers durg mart and then top up using *611

For the account access, only agent can help to change the email address, Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@whocares232321  To change email you need supports help to do that , if your still having trouble accessing your account get support to help you regain access to it 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Dunkman]

@whocares232321 

If your account is still active, you can login via 2FA text also. If account is suspended or no option for 2FA text, then you will need to submit ticket for customer service agent help. 

Chat with Simon, the chat bot 

https://www.publicmobile.ca/en/ab/get-help

Follow prompts to submit service ticket. 

Expect a several hour wait for CSA response (check inbox for response)

If you need service right away, you can purchase a payment voucher in store (Shoppers, gas stations) or online (recharge.com - service fee applies) and load voucher by dialing 611 on your phone.  If you have a valid credit card on file, you can also load up funds manually by dialing 611.  Need to know your PIN.